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Site Help

Welcome to our help section. Jolesch Photography is committed to providing top quality event photographs. To assist customers in finding and ordering photographs, we’ve created a list of frequently asked questions and their answers below. If you don’t find the answer to your question, please contact us at support@joleschorders.com or give us a call at (800) 565-3724.

Locating Photographs: Ordering Online: Ordering Options: Image Processing and Customer Service: Privacy and Security:


Locating Photographs:

Q: How do I find my photograph right after the event?

A: Before the images are posted online (typically in the first few days after the event), you can leave your email address for us to contact you with your photographs. Simply click on the event name on the front page of the site or use the drop down menu to find the event name, and fill out the form on the event page. The email that we send out will include a hyperlink directly to your photographs.

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Q: How do I find my photograph once the photographs are available for viewing?

A: Once the photographs are posted online, you can access the photographs by first visiting the event page which is accessed by clicking on event name on either the site’s front page (www.joleschorders.com) or by using the drop-down menu. Once you are on an event page, you can choose a category of photos to view or simply browse through all photos from the event.

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Q: How else can I find my photo?

A: Additionally, many participants find it worthwhile to search for friends and family whom they were at the event with.

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Q: Do you have photographs of every participant for every event?

A: Unfortunately, no. While we do our best to capture top-quality, identifiable photographs of every participant, the circumstances of event photography make this impossible. While Jolesch Photography has been recognized as the industry leader for its coverage, quality, and customer experience, there are always a few participants who manage to sneak by our photographers.

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Ordering online:

Q: How do I order a photo?

A: Once you find your photo, you can order easily by clicking either directly on the thumbnail-size proof or on the “Order this Photo” button below the image. This will bring you to a shopping cart where you will fill in print size and quantity.

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Q: Can I order two different photographs as part of a package?

A: No. To take advantage of the package pricing, each print within a package must be of the same image.

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Q: How do I add more than one image to my order?

A: To order more than one image, simply click on the “Add photos to cart” link at the top of the “Shopping Cart” page. This will bring you back to the event page, from which you can easily add additional prints. At any time during the ordering process, you can view your what images you’ve ordered by clicking on the “Shopping Cart” link at the top of every page.

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Q: I tried adding photographs to my cart, but haven’t had any success. What’s going wrong?

A: To order through the Jolesch Photography Web site, you must have “cookies enabled” which will permit you to use the shopping cart feature. To enable this feature in Internet Explorer, visit Tools/Internet Options/Security Settings and check the “Enable Cookies.”

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Q: How long will it take once I order to receive my products?

A: Time to ship each order depends on the products ordered. Prints typically ship out in 7-10 business days. All other products typically ship out in 4-6 weeks.

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Ordering Options:

Q: I received my proofs in the mail. Can I still order online?

A: Absolutely. Just enter the photo identification numbers from the event’s home page and place your order.

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Q: What are the options to ordering online?

A: Jolesch Photography makes it easy to order your photos through 4 easy options.
  1. Order online at www.joleschorders.com.
  2. Order via fax (817) 665-0047. Use either the form you’ve received in the mail or print out the form which you can access from the “mail/fax order form” from the bottom of the shopping cart in a particular event.
  3. Mail. Print and complete the specific order form for the event and mail it to:
    Jolesch Photography
    3333 Quorum Drive, Suite 200
    Fort Worth, TX 76137
  4. Order via phone: (800) 565-3724
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Image Processing and Customer Service:

Q: Will the photo I receive have similar quality to the one I see in the proof on the screen or in my mailer?

A: The proofs you see online and in the mail order forms are screen-resolution representations and are lower quality and resolution than the actual images from which enlargements are printed. This technology allows visitors to the web site to view images which load up quickly, even over slow Internet connections, while still allowing Jolesch Photography to achieve top-quality prints when an order is placed.

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Q: How will the photograph be cropped for enlargements?

A: As photographs are enlarged, the height/width ratio changes, so the print you receive may require cropping from the pictures’ edges. Jolesch Photography’s lab addresses each image individually at the time of printing to determine the best manner to crop images to preserve the shot’s appearance.

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Q: What type of process does Jolesch Photography use to print photos?

A: Jolesch Photography employs state-of-the-art digital processing using silver halide printing equipment. All images are printed on high-quality photo paper.

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Q: Are your photos guaranteed?

A: Jolesch Photography is committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a replacement order or a full refund. (Note: We only require that you return the item if you are requesting a full refund, less shipping) We will pay for shipping costs if the replacement order is a result of our error (you received an incorrect or damaged product). If the product was not damaged, defective or ordered incorrectly on our account, you are responsible for all shipping charges on the replacement order. If you are inquiring about your order after the 30 day marker you will be charged all fees for replacement. To return your item(s) please pack them in the original tube or box and be sure to include a letter specifying the reason for the return along with your original order number.

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Q: Is this the highest resolution image you offer?

A: Yes.  This is the largest image we have available.  Since we shoot millions of images per year all our images conform to a manageable standard. 1024x1536 pixels in dimension.

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Q: What does DPI mean?

A: Dots per inch (DPI) is a measure of printing resolution, in particular the number of individual dots of ink a printer or toner can produce within a linear one-inch (2.54 cm)space.

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Q: What is a megapixel?

A: A megapixel is 1 million pixels, and is a term used not only for the number of pixels in an image, but also to express the number of image sensor elements of digital cameras or the number of display elements of digital displays.

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Q: Can I print enlargements from this file size?

A: Yes. This is the same image we use to print all our prints.  It is adequate to enlarge to a 20x30 poster size.

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Privacy and Security:

Q: Is my credit card safe to submit online? Is your website secure?

A: When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. To learn more about SSL,
Click Here.

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Q: How do you protect your users privacy?

A: Jolesch Photography abides by a very strict
privacy policy which has been reviewed and approved by Truste, the leading online authority on the protection of consumer’s privacy rights.

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Q: How do I obtain permission to use photos for editorial or advertising purposes?

A: All images are copyright protected by Jolesch Photography. You must have written permission to publish any materials created by Jolesch Photography. This copyright policy also applies to our website. Please contact us for your specific requirements.

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